Free tier gone? I can't access to my project??
Posted by user_v89qnt in general.
Hello Wispbyte Support Team, I am currently using the free hosting tier, but I am unable to access my project/server through the dashboard. My dashboard displays the following error: "Free server list could not be refreshed. Previously loaded servers remain visible. Retry to check for updates." I also noticed that the dashboard shows Your Servers: —/1, and I cannot see my server properly. Could you please clarify the following? 1. Is the free hosting tier still available, or has there been a change to the free plan? 2. Why can't I access my existing project/server? 3. Is this a temporary server list or dashboard issue, or has my server been removed or suspended? 4. Can you help me restore access to my existing project and its files without losing any data? I would appreciate your help in resolving this issue. I would also like to know whether any action is required from my side. Thank you.
Replies
Byte
The free tier hasn’t been removed. That message means the dashboard couldn’t refresh the free server list; it doesn’t by itself mean your server was deleted or suspended. 1. Reload the dashboard, then click Retry . If it persists, sign out and back in and check Your Servers again. 2. Don’t delete or recreate the server while it’s missing. 3. If you still can’t access it after 30 minutes, post back with the node name and support tag if you have them. You can also check service status for updates. The listing error itself doesn’t delete your files. I can’t determine from this message whether the server has a separate issue.