Service Level Agreement (SLA) Introduction At WispByte ("WispByte," "we," "our"), we are committed to providing reliable hosting services that empower our users' projects. This SLA reflects our dedication to consistent performance, responsive support, and a seamless hosting experience. Service Reliability We ensure a 99.9% uptime across all services, except during planned maintenance or emergencies. In case of unexpected interruptions, we will promptly notify users and restore services as quickly as possible. Maintenance and Updates To ensure optimal performance, we conduct regular updates and maintenance. Planned maintenance is announced 24 hours in advance. Emergency updates may occur without prior notice to address critical issues. Performance Standards We are dedicated to maintaining high standards of service. Critical issues are addressed within one hour, while non-critical matters are resolved within 24 hours. Service Credits If service reliability does not meet the outlined standards, users may request service credits. Details about the credit process are available through our support team. User Responsibilities Users must comply with platform guidelines and provide accurate information during support requests. Responsible usage of resources helps us maintain service quality. Limitations WispByte is not liable for disruptions or data loss caused by external factors, including third-party outages, unforeseen events, or user negligence. Amendments We may update this SLA to align with service improvements. Changes will be published with an effective date. Users are encouraged to review the SLA periodically.